FAQ

1. Do you supply service for a one-time clean, move-out, or special event?

A) Due to the high volume of requests for ongoing service we are unable to accommodate one-time, move-out/in or special event services.  We would, however, love to add you to our schedule for ongoing service!

2. How much will it cost?

A) Each home and business is unique, so a number of variables are considered when pricing. Some of those variables that determine your cost are:  square footage, number of:  rooms, bathrooms, residents, pets, type of flooring, special requests, frequency of cleaning etc…

3. How do I go about paying ?

A) There are many ways to make a payment.  You may pay by check sent in the stamped envelope provided by our staff at the time of cleaning.  You also may utilize our online credit card payment system (there will be a 3% processing fee added to your invoice for this service), or you may set up bill pay with your bank and have payment sent directly to us via electronic check on your scheduled cleaning day.

4. Do you have insurance ?

A) 
Yes, we are licensed, bonded and fully insured with A rated companies that provide ShineBrite with a comprehensive liability policy and workers’ compensation. We comply with all California standards.

5. Do you provide the cleaning equipment ?

A) Yes, we provide all cleaning supplies and equipment. In partnering with Waxie Sanitary Products, we provide top-of-the-line equipment and environmentally aware products that meet the most stringent of standards.

6. Is the initial assessment free and how long will it take?

A) The initial assessment is FREE.

The assessment is thorough, but generally shouldn’t take longer than 15 minutes. Commercial space will normally take longer, depending on the square footage. We encourage you to complete the “service request form.” This will help us do a better job for you.

7. How often should I schedule cleanings? What is typical?

A) Commercial accounts usually daily, whereas residential accounts depend on your needs, like: long work hours, number of residents, budget and specific health needs. Many choose weekly service with their hectic lives, others bi-monthly and some, due to budget constraints and their own cleaning plan, go with a monthly schedule.

8. Does someone need to be present during the cleaning?

A) No. The majority of our customers are not present. This proves to be the most convenient and allows the cleaners to work as efficiently as possible. If you choose to be present when we clean that is not a problem.

9. Will the cleaner(s) arrive at the same time each visit?

A) Being prompt and keeping the schedule you set during our assessment is important to us. If the cleaner is coming from another account, delays can happen. In such cases, we will communicate with you from the phone information you provide us.

10. Who will be cleaning? One person or a team ?

A) This varies and is dependent on the size and needs of each particular account. Typically, one or two ShineBrite team members clean homes. This allows for the highest quality and most organized customized cleaning. Teams are, of course, larger for commercial accounts, whether cleaning retirement communities, private schools, or office complexes. Staffing is maintained to meet our work flow and cleaning schedules.

11. Will employees or independent contractors clean my home ?

A) All cleaners are ShineBrite employees. We pay all mandated payroll deductions through the reputable payroll company: PayChex. Every employee is fully insured and supervised.

12. If I have a special request, are you able to accommodate?

A) We are flexible to meet your cleaning needs, whether it is extra attention for an upcoming conference or a special guest in your “in-law” quarters. Just let us know in advance by emailing us at: shinebriteclean@gmail.com or calling our office at: 510.623.7720 prior to the arrival of our staff. Should your cleaning request be in addition to our standard cleaning package, we will discuss the “special request” charge with you.

13. I have allergies, may I see your products before I start service?

A) Yes you can. During the assessment we would be happy to bring along our products. We also list our products and equipment on the website with links to detailed information about them at: Products and Equipment. We can also get you any MSDS (Material Safety Data Sheets) you may need.